We base shipping costs on carrier, shipping speed, weight, and distance. We do not charge any handling fees. Under some circumstances, we may offer promotional shipping rates, at our sole discretion. Not all items are eligible for promotional shipping. We will indicate during the checkout process whether a particular item is eligible for promotional shipping.
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1.
Domestic shipping.
Most SmartSign products can be shipped to all U.S. addresses, including Puerto Rico, the Virgin Islands, and APO/FPO addresses. Heavy, oversized, and other such items can only be shipped to the continental U.S. and/or via standard delivery, depending on the item. APO/FPO orders are shipped standard delivery only.
Due to the cost to ship outside the continental U.S., promotional shipping, if offered, is valid only within the lower 48 states, and excludes heavy or oversized items. Unless you specify a particular shipper, SmartSign reserves the right to use the lowest-cost carrier.
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2.
International shipping.
Most products can be shipped internationally. If outside the United States, brokerage fees, taxes and duties may apply. Promotional shipping applies only to items shipped within the 48 contiguous United States. International orders must be prepaid prior to shipping.
Some heavy or oversized items cannot be shipped internationally. We do not accept international returns.
If our order does not satisfy you, call us within 60 days of receipt to return undamaged, unused stock products. Our return charges are as follows:
| Order amount |
Service charge |
Restocking fee |
| $40 or less |
None |
10% |
| $40.01 to $999.99 |
$10 |
25% |
| $1000.00 or more |
At SmartSign's discretion |
At SmartSign's discretion |
We do not accept returns of custom products, international orders, or returns made more than 60 days after delivery.
Customer is responsible for return shipping fee.
Terms can change at our sole discretion .
